Cancellation Policy

Cancellation and Rescheduling

Once an appointment is confirmed, cancellations are not accepted except in cases of unforeseen circumstances, such as illness or poor weather.

We’re happy to offer one reschedule if at least 24 hours’ notice is given.
If less than 24 hours’ notice is provided, the deposit will be retained.

For clients using a session pack, a missed or late-cancelled appointment will be counted as a completed session.

No Show and Lateness

If you arrive 20 minutes or more late to your appointment, the session will be treated as missed, and the deposit will be retained.

For clients using a session pack, a missed or late-arrival appointment will be counted as a completed session.

DISCLAIMER

Always follow your GP or Medical professional's Advice

In the unlikely event that our advice conflicts with that of your GP or medical doctor, please always follow any doctor’s guidance.

If you are ever unsure about any of the suggestions or advice we provide which is suitable for you, we recommend that you consult your GP for further clarification and follow their instructions.

Inform Consent

We will never perform any treatment without your consent. You are free to refuse or stop any exercise or technique at any time during your session.

You have the absolute right to withdraw from a session whenever you wish. However, depending on the circumstances, payment may still be required (either partially or in full).

You are also encouraged to pause the session at any time to ask questions or discuss your comfort level. After a pause, you may choose to continue or end the session — though, again, a partial or full charge may apply, depending on the situation.

We reserve the right to refuse service

Clients under 16 years of age must be accompanied by a parent or legal guardian throughout the entire session.

We do not provide any services or advice to individuals who are, or may be, pregnant. It is your responsibility to inform us immediately if you are, or believe you might be, pregnant.

We also reserve the right to decline treatment or exercise sessions if we believe, based on the information provided during your consultation, that our services are not suitable or safe for you.

Please ensure that all information you provide is honest and accurate, and notify us promptly of any changes to your health or circumstances.

You are always encouraged to ask questions at any time — before, during, or after your session — to ensure you feel comfortable and fully informed.

Although we use very similar techniques and treatment approaches, we are NOT physiotherapist, chiropractor, or osteopath. We are, however, fully insured and qualified to carry out any Hands On treatments we offer, which include Spinal Manipulation.