Cancellation Policy

Cancellation and Rescheduling

Once an appointment is confirmed, no cancellation is accepted(apart from unforeseen circumstances such as illness), but we allow one reschedule if 24 hours or more notice is given; otherwise, the £15 deposit will be retained; If this is with a pack, it would count as a completed session.

No Show and Lateness

The session will be treated as a missed session if you are late for 20 mins or more than the appointment time and the deposit will be retained; Or, it would count as a completed session if this is with a pack.

DISCLAIMER

Always follow your GP or Medical Professional Advise

In unlikely circumstances, if the advice we provide conflicts with a medical doctor, please always follow the advice from a Medical Doctor or your GP.

If you are in doubt about any suggestions or advice we provide, please always consult your GP and follow his/her instructions.

Inform Consent

We will not perform any treatment without your consent; You can stop doing or refuse to do any exercises at any given time.

You have the absolute right to withdraw from any session, although you may still need to pay for the session(partly or in full) depending on the circumstances.

You have the absolute right to pause the session to ask any question. You may choose to continue or terminate the session after any pause, although you may still need to pay for the session(partly or in full) depending on the circumstances.

We reserve the right to refuse service

We strictly do not offer any service or advice to those who are, or might be pregnant. It is your responsibility to notify us if you are, or believe you are pregnant.

We might not provide service to those whom we believe are not suitable for our treatment or exercise sessions based upon the information you provide during our consultation. It is your responsibility to be as honest and as accurate as possible when filling out the consultation form and notifying us of any changes thereafter. You are encouraged to ask any questions you may have before, during, and after every session.

Anyone under 16 years of age must be accompanied by a parent or a legal guardian for the whole session.